Employees searching for the Solved People Cloud app are generally looking for the mobile application officially named isolved People Cloud.
The initial “i” is frequently omitted in searches, but it is part of the official isolved brand name. Checking the spelling is particularly important before downloading an application or entering payroll credentials.
The official mobile app is available for supported employees using iOS or Android devices. Depending on the employer’s setup, it can provide access to pay information, timecards, paid-time-off requests, benefits, schedules, direct deposit details, and other workplace services.
This guide explains how the app works, how to sign in securely, and what to do when a feature or account is unavailable.
What Is the Solved People Cloud App?
“Solved People Cloud” is a common search variation for isolved People Cloud, a human capital management platform that connects services such as payroll, HR, benefits, time management, and talent tools.
The mobile application extends supported People Cloud functions to smartphones and tablets. isolved describes it as a mobile-first employee application available through the Apple App Store and Google Play.
Employees may use the application to complete routine self-service tasks without opening the full desktop portal.
Depending on employer permissions, available tools may include:
- Viewing pay history
- Opening pay statements
- Checking timecards
- Reviewing work schedules
- Requesting time off
- Checking PTO balances
- Updating direct deposit information
- Reviewing benefits
- Receiving company notifications
- Accessing employer information
- Completing selected HR tasks
Not every account includes every feature. Employers choose the services, integrations, and employee permissions that apply to their organization.
How to Download the Correct App
The safest method is to follow the mobile-app instructions supplied by the employee’s HR or payroll department.
Employees can also search their device’s official application store for isolved People Cloud. The official isolved website confirms that the app is offered for both Apple and Android devices.
Before installing it, verify:
- The application name includes isolved.
- The listing appears in the official Apple App Store or Google Play.
- The publisher information is consistent with isolved.
- The description refers to People Cloud employee services.
- The application does not request payment for basic downloading.
- The listing is not an advertisement imitating an employee portal.
Avoid downloading an installation file from an unknown website, email attachment, file-sharing platform, or unsolicited text message.
Payroll applications may contain personal information, tax records, earnings data, and banking details. An unofficial app could be used to collect login credentials.
Solved People Cloud Mobile Login Steps
Employees normally use an account created through their employer.
A typical mobile login process is:
- Open the official isolved People Cloud app.
- Enter the email address associated with the employee account.
- Continue to password verification.
- Complete the required authentication step.
- Allow biometric login only on a private device.
- Open the employee dashboard.
The general People Cloud identity service is available through the official isolved login system, although some organizations may provide a dedicated or partner-managed sign-in experience. isolved recommends using its identity provider when an employee or administrator does not know the organization’s specific login page.
An employer that obtains isolved through a payroll company, professional services organization, or network partner may use customized support and onboarding procedures. Employees should follow their employer’s instructions when those instructions differ from a general online guide.
Can You Use the Same Desktop Credentials?
In many cases, employees use the same People Cloud account for the web portal and mobile application.
However, the login experience may depend on:
- Employer configuration
- Account activation status
- Email address on file
- Authentication requirements
- Network-partner setup
- Mobile access permissions
- Application version
Do not create a second employee account simply because the mobile login fails. First confirm that the correct email address is being used and that HR has enabled access.
Multiple registrations using different email addresses can make account recovery more difficult.
Setting Up a New Employee Account
A new hire may need to complete account activation before using the mobile app.
The employer normally controls access to employee records and provides the necessary registration or onboarding information. isolved directs employees with login and account-access questions to their employer’s HR department.
Account activation may involve:
- Opening an employer-issued invitation
- Confirming the email address on file
- Verifying identity information
- Creating a secure password
- Confirming an email address or phone number
- Setting up an authenticator
- Accepting applicable terms
- Completing required onboarding steps
Use only an invitation that can be connected to the employer or an authorized service provider. Be cautious when an unexpected message asks for a password, full Social Security number, bank login, or authentication code.
Using Biometric Login
The isolved mobile app supports secure sign-in options that may include facial recognition or other biometric authentication on compatible devices.
Biometric access can make future sign-ins faster, but it should only be enabled on a personal device protected by a passcode.
Before turning it on:
- Remove unfamiliar fingerprints or facial profiles from the device.
- Enable automatic screen locking.
- Keep the operating system updated.
- Do not share the device passcode.
- Confirm that remote device-location and erasure tools are enabled.
- Sign out before selling, replacing, or giving away the device.
Biometric login protects access to the application, but it does not replace good password practices.
Viewing Pay Stubs in the App
Pay information is a major reason employees use People Cloud.
The mobile application can provide supported users with access to pay history and pay statements. The desktop navigation identified in the official employee FAQ is:
Pay and Tax → Pay History
A pay statement may include:
- Pay period
- Pay date
- Regular earnings
- Overtime
- Bonuses or commissions
- Taxes withheld
- Insurance deductions
- Retirement contributions
- Other deductions
- Net pay
- Payment method
Mobile menu labels can vary by app version and employer setup. Look for sections named Pay, Pay History, Pay and Tax, or a similar label.
Contact the employer’s payroll department when hours, rates, deductions, or earnings appear incorrect. isolved supplies the platform, but the employer controls the employee records and payroll information.
Checking Direct Deposit Details
The mobile app may allow supported employees to review or update direct deposit information.
The official employee FAQ places this feature under:
Pay and Tax → Direct Deposit
Before making a change, verify:
- Bank routing number
- Account number
- Checking or savings designation
- Deposit percentage or fixed amount
- Priority order when multiple accounts are used
- Effective date or pending status
Submitting new information does not guarantee that the next paycheck will use the new account. Payroll processing deadlines and employer approval procedures may apply.
When an expected payment does not arrive, isolved recommends checking both direct deposit information and current or preview paycheck records before contacting the employer’s HR administrator.
Never change payroll banking information through a link in an unexpected email. Open the known app independently or contact payroll through an established company channel.
Requesting PTO from a Phone
Employees with access to time-management features may be able to submit and manage paid-time-off requests through People Cloud.
The official employee guidance identifies the following desktop path:
Time and Attendance → Time Off
The mobile app is also designed to support time-off requests and related employee self-service actions.
A time-off area may display:
- Current PTO balance
- Available leave categories
- Pending requests
- Approved requests
- Denied requests
- Scheduled leave
- Company holidays
- Manager comments
Submitting a request does not necessarily mean it has been approved. Check the status before treating the requested dates as confirmed.
Questions about accruals, rollover rules, eligibility, or payout policies should be directed to the employer.
Timecards and Work Schedules
Where enabled, employees may use the app to view timecards, timesheets, attendance information, and work schedules.
isolved states that its mobile platform can provide access to timecards, pay stubs, PTO requests, schedules, and related HR tools. Its scheduling products may also allow employees to access schedules and use mobile clocking functions, depending on the employer’s configuration.
Possible actions include:
- Reviewing recorded hours
- Checking clock-in and clock-out entries
- Viewing upcoming shifts
- Identifying missing punches
- Reviewing meal periods
- Submitting a correction
- Confirming a timecard
- Requesting schedule changes
Review attendance information before the payroll cutoff whenever possible. Missing or incorrect entries may take longer to resolve after payroll has been processed.
Benefits Access
Some employers use People Cloud for benefits enrollment and benefits-related self-service.
The mobile app may allow eligible employees to compare options, enroll in coverage, update elections, or report qualifying life events.
However, isolved also maintains separate login options for certain benefit services. An employee may therefore be redirected to another authorized portal rather than seeing every benefit feature in the main People Cloud app.
Possible benefits tools include:
- Medical coverage
- Dental and vision plans
- Life insurance
- Spending accounts
- Beneficiary details
- Enrollment confirmations
- Coverage summaries
- Life-event documentation
Keep a copy of any enrollment confirmation. Contact the company’s benefits administrator when an election is missing or does not match the submitted choice.
Why the App Is Not Working
Mobile access problems can have several causes:
- Incorrect email address
- Wrong or outdated password
- Incomplete account activation
- Locked employee account
- Lost authenticator access
- Employer-disabled mobile access
- Old application version
- Unsupported operating system
- Temporary connection problem
- Corrupted application data
- Organization-specific login requirements
Start by confirming that the device has internet access and that the official app is updated.
Then:
- Close and reopen the app.
- Check whether the same credentials work through the official web login.
- Restart the device.
- Disable a VPN temporarily when permitted by company policy.
- Confirm the device’s date and time are correct.
- Avoid repeated password guesses.
- Contact HR if the account remains unavailable.
isolved’s employee FAQ directs users to their company’s HR administrator when People Cloud is not working or an account is locked.
Forgotten Password or Authentication Problems
Use the password-recovery option presented by the official login system rather than asking another employee to share access.
A recovery process may require:
- Account email address
- Email verification
- SMS verification
- Authenticator confirmation
- A new password
- Assistance from an HR administrator
Official isolved help information states that users may be prompted to configure an authenticator after verification. Employees who cannot complete authentication are directed to contact their HR administrator.
Never send an authentication code to someone who contacts you unexpectedly. A one-time code can provide access to the account even when the person does not know the password.
Switching to a New Phone
Before replacing a phone:
- Confirm that the account email and password are known.
- Review the authentication method currently attached to the account.
- Make sure the old phone remains available during setup.
- Install the official application on the new device.
- Complete verification.
- Confirm access before erasing the old phone.
- Remove saved access from the old device.
Employees who already erased or lost the old phone may need HR assistance to reset authentication.
Do not create a new People Cloud profile solely because the original authenticator is unavailable.
Who Should Employees Contact?
Employee-specific support generally begins with the employer’s HR or payroll department.
isolved states that employers control employee-account access. Its support information instructs employees to contact their employer regarding login information, pay stubs, pay history, W-2 forms, and timekeeping questions.
Contact HR or payroll when:
- The account is locked.
- The registered email is incorrect.
- The activation invitation did not arrive.
- The authenticator must be reset.
- Pay information is missing.
- Direct deposit details are incorrect.
- A W-2 is unavailable.
- PTO or timecard data appears wrong.
- Mobile features are missing.
- The employer’s login address is unknown.
Provide a concise description of the problem, the device type, and the approximate time the error occurred. Do not include a password, complete Social Security number, complete bank account number, or one-time verification code.
Mobile Account Security Checklist
Payroll and HR accounts deserve the same protection as financial accounts.
Use these precautions:
- Download only the official app.
- Use a unique password.
- Protect the phone with a passcode.
- Enable biometric access only on a private device.
- Keep the app and operating system updated.
- Avoid signing in over unsecured public Wi-Fi.
- Never approve an unexpected login request.
- Review direct deposit information regularly.
- Sign out before returning a company-owned device.
- Report unfamiliar account changes immediately.
Company logos and familiar wording can be copied. Verify the application publisher and login destination instead of relying on appearance alone.
Frequently Asked Questions
Is there really a Solved People Cloud app?
The official application is called isolved People Cloud. “Solved People Cloud app” is a common search variation that omits the first letter of the brand.
Is the app available for iPhone and Android?
Yes. isolved states that its People Cloud mobile app is available through the Apple App Store and Google Play.
Can I see my pay stub on my phone?
Supported employees can access pay history and pay information through the mobile experience. Feature availability depends on the employer.
Can I change direct deposit in the app?
Some employees can update direct deposit details. The official employee guidance identifies Pay and Tax → Direct Deposit as the relevant section, but employer permissions and payroll deadlines apply.
Can I request time off from the app?
The app supports time-off tools for participating employers. Employees may be able to view balances and submit or manage requests.
Why are some menu options missing?
Employers control which People Cloud services and permissions are available. Missing features may not be included in the organization’s configuration.
Who can unlock my account?
The official employee FAQ directs locked-out employees to their company’s HR administrator.
Final Overview
The Solved People Cloud app search normally refers to the official isolved People Cloud mobile application.
Supported employees can use it to access employer-enabled pay information, timecards, schedules, PTO, benefits, direct deposit details, and other HR services. The exact features vary by organization.
Download the app only through an official application store, use the account associated with your employer, and protect payroll credentials carefully. For locked accounts, missing information, authentication problems, or payroll questions, contact the employer’s HR or payroll administrator.
Editorial Disclosure: This is an independent informational article. It is not an isolved login page, is not affiliated with isolved, and cannot access or modify employee accounts.